Refund and Cancellation Policy - CONSYLS LIMITED

Refund and Cancellation Policy

Last Updated: July 2026 | Effective Date: July 2026

1. Overview

This Refund and Cancellation Policy applies to all setup walkthroughs, guidance inquiries, and educational support services provided on conslyscraft.shop, owned and operated by CONSYLS LIMITED.

We are dedicated to providing transparent, practical, and step-by-step guidance for craft machinery, Silhouette cutting tools, and desktop printers.

Transparent Service Model: Initial inquiries and general setup walkthrough guides submitted through our portal are completely free of charge. If any premium or specialized walkthrough services are agreed upon, terms will be explicitly provided prior to any transaction.

2. Service Cancellation Terms

You may cancel a setup assistance or guidance request under the following conditions:

Inquiry Requests: You can cancel any pending inquiry or setup request at any time prior to our guidance team reviewing or processing your submission by contacting us via email.
No Lock-in Contracts: Our educational setup walkthroughs are provided on an on-demand basis. There are no recurring subscriptions, hidden fees, or auto-renewal charges.

3. Refund Policy & Eligibility

We aim for complete clarity in all user interactions. Refund eligibility for paid consultation or custom assistance (if applicable) is handled as follows:

Full Refund Eligibility: If you request a service cancellation before setup guidance instructions are dispatched, a 100% full refund will be processed immediately.
Incomplete Guidance: If our team is unable to provide clear setup walkthrough instructions for your specified device model, a full refund will be issued without hassle.
Non-refundable Scenarios: Once step-by-step guidance instructions have been fully delivered and completed as requested, fees for completed advisory time are generally non-refundable. However, we will gladly provide follow-up clarification steps at no additional cost.

4. Refund Processing Time

Approved refunds are processed within 3 to 5 business days and will be credited back to the original method of payment (Credit Card, Debit Card, or original payment gateway channel).

5. How to Request a Refund or Cancellation

To cancel a request or submit a refund claim, please provide your Full Name, Email Address, and Request Summary to our support team:

Legal Disclaimer: conslyscraft.shop is owned and operated by CONSYLS LIMITED (UK Registered Company). We are an independent third-party assistance provider offering educational walkthroughs and setup guidance for craft machinery, Silhouette devices, and desktop printers.